Terms of Service: Refund Policy for "It's What's on the Inside That Matters" Journal 1. Return Policy We are committed to providing you with a high-quality journal that supports your therapy journey. If, for any reason, you are not satisfied with your purchase, you may return the journal within **30 days** from the date of delivery for a full refund. 2. Eligibility for Returns To be eligible for a return, the journal must meet the following criteria: - The journal must be unused and in the same condition as when you received it. 3. Return Process To initiate a return: - Contact us at aliross_95@outlook.com with your order details, including your order number and the reason for the return. - We will provide you with instructions on how and where to send your journal back. - Please ensure the journal is securely packaged to avoid any damage during transit. 4. Refund Process Once we receive and inspect your returned journal, we will notify you of the approval or rejection of your refund. - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. - Please note that depending on your payment provider, the refund may take additional time to reflect on your account. 5. Non-Refundable Items - Shipping costs are non-refundable unless the return is due to an error on our part (e.g., you received the wrong or damaged item). - Any journal that is returned damaged, or in a condition other than the original will not be eligible for a refund. 6. Exchanges We do not offer exchanges at this time. If you are unsatisfied with your journal, you may return it for a refund and place a new order for the replacement journal. 7. Late or Missing Refunds If you haven’t received your refund after the designated processing period, please: - Double-check your bank account. - Contact your credit card provider or bank, as refunds may take some time to officially post. - If you've done this and still have not received your refund, contact us at aliross_95@outlook.com for further assistance. 8. Policy Updates We reserve the right to modify this refund policy at any time, so please review it frequently. Any changes will take effect immediately upon posting to our website. If you have any questions regarding our refund policy, please reach out to us at aliross_95@outlook.com.